Complaint Procedures

Investigate Complaints
It is the policy of the Cornelius Police Department to make public its procedures for filing complaints and to investigate all complaints against the department or department employees. The Internal Affairs function is charged with thoroughly, expeditiously and impartially investigating all complaints regardless of their severity or how they are received.

Formal Statement
Each complaint shall be recorded and processed whether made in person, by mail or over the telephone. In cases where the complainant is unable or unwilling to come to the Police Department in person, department personnel can arrange to meet with those persons at a place and time of their choosing. A formal statement will be sought before any investigation is begun.

Ways to File a Complaint
Any person can file a complaint at any hour by calling 704-892-1363, or by visiting the Cornelius Police Department at 21440 Catawba Avenue, and requesting to speak with a supervisor. You can also file a complaint by mail using the following address:
Cornelius Police Department
Attention: Internal Affairs
P.O. Box 399
Cornelius, NC 28031

If you are concerned with anonymity, you can simply send an email. An email response will be directed to a department supervisor. It is our policy that all complaints will remain confidential, however, any information traveling across the internet, either as an email or form submission, should not be considered completely secure.

Helpful Information to Include
Please include the following contact information in your email. We will not be able to respond to you about your complaint unless you include some type of email address or telephone number.
  • First Name
  • Last Name
  • Day Phone
  • Address City, State, Zip
  • Email Address
Describe What Happened
Please include any information that would assist us in contacting you, such as the best time of day to reach you. You may also, as an alternative, specify directions or circumstances where you would like us to meet you in person.
  • Date of Incident (if known)
  • Time (est) am or pm
  • Officer’s name (if known)
  • Nature of complaint
Additional Information to Include
Please describe the nature of your complaint including information leading up to the events that took place. Please include other officers not mentioned above and any other witnesses, if known. Also, please state your expectations in successfully resolving this issue.